Microsoft Dynamics CRM Services

Intelligent business applications for your organization

Microsoft Dynamics 365 is a suite of intelligent business applications (CRM and ERP) that can help you run your entire business in a more efficient way.

Here at NaviWorld, we specialize in the CRM element of Dynamics 365, which includes the applications Sales, Customer Service, Marketing, Field Service and Project Operations. The CRM applications aim to support businesses to qualify leads, manage sales opportunities, improve processes, build stronger relationships, optimize marketing campaigns, and gain a clearer view of your business.

Dynamics 365 is also highly customizable, ensuring the technology fits around your processes and requirements.

Benefits of Dynamics 365 CRM

  • Only buy what you need –Having a monthly operational cost and a subscription model is far more flexible than having capital costs. For example, initially just buy D365 CRM Sales and later as add-on D365 CRM Customer Service as per business need. 

  • Technology that will grow with your business – Customize the solution around your requirements and adapt these as you grow 

  • Seamless integrations – Dynamics 365 CRM seamlessly connects with other applications in the Microsoft eco-system, such as Outlook, Microsoft Teams, SharePoint, and more 

  • Remote access – As a cloud-based system, users can access their data from anywhere, on any device. Perfect for businesses working remotely!  

  • Increased productivity – With information stored in one place, employees spend less time searching for information and can gain insights quickly, you have a people-centric platform that makes employees daily work easier.

  • Forward-thinking tech – Microsoft roll out two ‘wave’ releases a year, bringing new capabilities to the CRM platform alongside regular incremental updates  

Microsoft Dynamics 365 CRM Applications


D365 Marketing Provides Your Business With All The Features You Need To Execute Successful Marketing Campaigns Across Multiple Channels, Create Personalized Customer Journeys, Gain A 360-Degree View Of Your Business, Align Your Sales And Marketing Teams, Generate Better Leads, Improve Marketing ROI, And More.


D365 Sales provides employees with the tools they need to acquire new business, nurture relationships, close sales quickly and make informed decisions. The application also has inbuilt organizational capabilities, helping salespeople to manage their accounts and contacts more effectively, track correspondence and ensure activities are always moving them towards their goals.

Customer Service

D365 Customer Service allows businesses to transform their service quality and improve customer loyalty. Capabilities enable employees to manage their customer service activities from one application, deliver faster and more personalized support, quickly resolve issues, exceed client expectations, and more.

Related Products

As part of the Microsoft eco-system, Dynamics 365 applications integrate seamlessly with other Microsoft products. These add-on solutions really enable us to plug the gaps a business might be facing, extend the functionality and allow us to solve a much broader range of business challenges.

Below are three of the most popular products that we implement in addition to Dynamics 365

Power BI

Gain insights from your data with interactive, real-time dashboards, graphs & charts.

Power Apps

Create low-code, responsive, personalized websites that allow users to interact with selective Dynamics 365 data and capabilities.

Power Automate

Automate routine business processes and tasks. Quickly build custom workflows or utilize pre-built templates, across Microsoft and third-party applications.

Dynamics 365 CRM Implementation

At NaviWorld we follow our implementation methodology to ensure the successful delivery of your new Dynamics 365 solution. We have refined and developed our approach over time to ensure we can dedicate the resource and care needed to your implementation, throughout the entire project and post-go-live.

Dynamics 365 FAQs

1. How often does Microsoft update the platform?

Microsoft rolls out ‘wave’ updates twice a year across Dynamics 365 and the Power Platform, bringing a host of new features and capabilities to the applications. Alongside the wave releases, regular incremental updates are made to the applications, to ensure your system is always up to date and working on the latest features. 

2. What is the difference between Dynamics 365 Cloud and On-Premise?

If Dynamics 365 is hosted on-premises, it means the business purchases the software licenses and the database is stored on their server. This keeps all business data in-house and provides full control of how and where the information is stored. However, this does mean the business is solely responsible for the upkeep and maintenance of the hardware. Dynamics 365 Cloud/Online is a software-as-a-service (SaaS) application, hosted in the cloud. The data is protected by Microsoft’s secure servers, the solution can be deployed remotely, and no hardware is required. Additionally, D365 online is far more flexible in comparison to on-premise, as users can be scaled up/down easily, as well as having the ability to integrate with other applications simultaneously.  

3. Can Dynamics 365 Integrate with our Existing Business Systems?

Dynamics 365 is part of the Microsoft eco-system, therefore it integrates seamlessly with the Microsoft 365 stack (Word, OneNote, SharePoint, Excel, etc), the Power Platform (Power BI, Power Automate and Power Apps) and other Dynamics 365 applications (Business Central, Finance and Operations, Retail, etc). For most other business software outside of the Microsoft eco-system, Dynamics 365 can be integrated with, thanks to its open API. 

4. We currently use Salesforce. Why move to Microsoft Dynamics 365?

Both Salesforce and Dynamics 365 have their individual pros and cons, and various reasons as to why you might be better suited to one, more than the other. We have written a blog post comparing the solutions, which covers applications, deployment, pricing, integrations, ease of development and business intelligence capabilities. 

5. Do You provide Ongoing Dynamics 365 support?

Yes, we do. We offer a Fixed-Price Managed Service subscription, where we handle everything from help-desk requests/traditional help-desk support, user training, change requests, technical consultancy, development work and project management. This can be used to phase your deployment, or develop your system to the next level by configuring new features, implementing new workflows and increasing user skills with complementary training. 

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    About NaviWorld

    NaviWorld Australia is a leading provider of end-to-end integrated and flexible business management solutions for mid-sized companies in Australia and the surrounding region. With offerings tailored to various industries, from Distribution to Retail, Services to Manufacturing, NaviWorld brings a portfolio of globally successful, fully integrated technology-driven business solutions to our valued customers.

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