Dynamics 365 CRM Customer Service

Provide exceptional customer service by supporting your employees with Dynamics 365 Customer Service

What is Dynamics 365 Customer Service?

Welcome to Dynamics 365 Customer Service! We are delighted to offer you a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers.

Microsoft Dynamics 365 Customer Service allows businesses to manage their customer service activities from one application, deliver faster and more personalized support, quickly resolve issues, exceed client expectations, and more. Ultimately, ensuring customers get the right support, from the right person is key. We believe that knowing your customers enables you to personalize each experience and optimizes your agent’s productivity so you can earn customers for life.

The below Dynamics 365 Marketing features shows the capabilities within the CRM. However, the system can be tailored to match your individual business requirements.

Omnichannel Capabilities

Engage with your customer from any platform, whether it’s live chat, phone, email, social, or a 3rd-party service

Knowledge Base

Ensure your team have everything they need to provide consistent service and quickly resolve issues, from one centralised application

Case Management

Streamline communication and case management by creating queues and scheduling meetings to help you organise, prioritise, and monitor your work tasks

Customer Service Hub

Simplified, easy-to-use interface optimised to ease your day-to-day case and knowledge management activities

Entitlements & SLAs

Track support usage and ensure that service commitments are being met in a timely manner

Intelligent Routing

A combination of AI models and rules provides functionality that assigns incoming service request to the best-suited agents

Dynamics 365 Customer Service Demo

Benefits of Dynamics 365 Customer Service

Below is an overview of the benefits, and you can read more about them in detail here.

360-degree view of your customers

Empower your employees

Adapt to changing customer needs

Simplify case management

Solution grows with your business

Access from anywhere, at anytime

Dynamics 365 FAQs

1. Why choose NaviWorld as your Microsoft Dynamics 365 CRM Customer Servive Partner?

At NaviWorld we care deeply about every single customer and are there to support your business right from the start. Our skilled technical consultants work closely with you to ensure the bespoke solution we build fit your specific needs and requirements.

2. What are the steps towards implementing Dynamics 365 Customer Service?

At NaviWorld we have developed our implementation methodology to be the perfect pairing to the technology we offer. Our approach follows several stages, each of which is designed to ensure the successful delivery of your Dynamics 365 solution.

3. Can the D365 Customer Service CRM be changed after implementation?

We understand that over time, your business will grow and change, and your needs may shift; the beauty of a bespoke solution is that it can be tailored even after implementation.

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    About NaviWorld

    NaviWorld Australia is a leading provider of end-to-end integrated and flexible business management solutions for mid-sized companies in Australia and the surrounding region. With offerings tailored to various industries, from Distribution to Retail, Services to Manufacturing, NaviWorld brings a portfolio of globally successful, fully integrated technology-driven business solutions to our valued customers.

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