What is Dynamics 365 Sales?
Welcome to Dynamics 365 Sales! D365 Sales is an extensive Customer Relationship Management (CRM) solution supporting your sales teams throughout the entire Sales cycle. Use Dynamics 365 Sales to keep track of your accounts, contacts and nurture your sales from lead to order. Intelligent functionality enables businesses to gain invaluable insights into prospects & customers such as driving engagement, streamlining sales processes, improving efficiency and maintaining profitable relationships.
The below Dynamics 365 Sales features shows the capabilities within the CRM. However, the system can be tailored to match your individual business requirements.
Manage Pipeline
Manage and interact with opportunities effectively, from start to finish
Lead & Opportunity Management
Easily create, qualify and convert leads & opportunities can tailor the solution to fit your unique needs and requirements
Work Anywhere
Access D365 Sales from any platform, such as tablet, phone or internet browser
Sales Dashboards
Display critical data in easy to understand customisable charts and graphs
Process Automation
Configure advanced workflow automations using Power Automate
Enhanced Forecasting
Accurately predict revenue for a given time period, to support strategic decision making
Microsoft Dynamics 365 Sales Integrations
LinkedIn Sales Navigator
The native integration between Dynamics 365 Sales and LinkedIn Sales Navigator supports sellers to build trust, manage relationships, identify new leads, view suggestions on how best to make introductions, etc.
Outlook
The Dynamics 365 App for Outlook (on desktop, web, or mobile device) enables users to link Outlook emails to any D365 Sales record, including contacts, opportunities and cases. This seamless integration saves users from switching between applications and improves efficiency as a result.
Microsoft Teams
Have your teams chat directly located within your CRM system reducing the time spent switching between apps. Additionally, link new or existing chat to a record ensuring that all information is accessible within one place.
Microsoft Dynamics 365
Dynamics 365 Sales is only one part of the Microsoft Dynamics 365 suite, further the systems capabilities by adding Dynamics 365; Marketing, Customer Service, Customer Voice, Project Operations and/or Field Service.
Pricing
Personalize selling at scale
Engage customers strategically in their preferred channels.
Increase pipeline velocity
Improve sales efficiency with contextual customer information.
Coach sellers with behavioral insights
Grow revenue, share best practices, and increase customer loyalty.
- Prioritize your best leads
- Collaborate in the flow of work
- Accelerate revenue with AI
- Prioritize your best leads
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Prioritize your best leads
Use insights from customer, marketing, and sales data to increase the quantity and quality of leads while growing stronger relationships.
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Collaborate in the flow of work
Get help from teammates, when and where you need it—and without switching between applications—while empowering hybrid selling.
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Accelerate revenue with AI
Streamline sales through suggested next best actions and stay focused on high-priority activities that increase the likelihood of closing a deal.
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Improve every customer conversation
Use real-time insights about customer sentiment, priorities, and the competitive environment during calls, enabling guided selling.
Dynamics 365 Business Central
Connect operations across your small or medium-sized business
Dynamics 365 Marketing
Engage with customers one on one, at scale, to build meaningful relationships and grow your business.