What is Dynamics 365 CRM Marketing?
Welcome to Dynamics 365 Marketing! D365 Marketing is a comprehensive marketing solution that has the capability to easily handle all marketing efforts across an organization. The Dynamics 365 Marketing app works seamlessly with Dynamics 365 Sales, Dynamics 365 Customer Insights, Microsoft Teams, and other products and allows you to make faster and better decisions using the power of data and AI.
The below Dynamics 365 Marketing features shows the capabilities within the CRM. However, the system can be tailored to match your individual business requirements.
Multi-Channel Campaigns
Run targeted, multi-channel campaigns across different channels that help you generate more sales-ready leads
Manage Events
Manage events across creation, promotion, attendee registration, hosting, analytics, lead generation, and more
Personalized Content
Leverage Artificial Intelligence (AI)
D365 Marketing provides several artificial intelligence (AI) features, which can help you better understand your audience and create improved experiences
Build Emails & Landing Pages
Build creative landing pages and send personalized emails, using drag & drop functionality, that support your company’s marketing efforts
Marketing Dashboards
Use real-time KPIs and dashboards to track business goals, customer journey performance and content effectiveness
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Engage customers in real time
Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
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Win customers and earn loyalty faster
Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.
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Personalize customer experiences with AI
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
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Build customer trust with a unified, adaptable platform
Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.
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- Real-time customer-led journeys
- B2C and B2B marketing
- Physical and digital channels
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- Dynamic, easy-to-use content editor
- B2C and B2B marketing
- Physical and digital channels
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- Natural-language segments and journeys
- Easily defined journey triggers
- Engaging events with Microsoft Teams
Pricing
Dynamics 365 Business Central
Connect operations across your small or medium-sized business
Dynamics 365 Sales
Accelerate sales by using customer, marketing, and sales data to identify ideal customer targets, recommend next best actions, and collaborate with peers.