Dynamics 365 Marketing Strategies

D365 Marketing enables your business to run all marketing activities from one solution, personalizing customer journeys, nurturing leads, automating processes, running campaigns and more.

What is Dynamics 365 CRM Marketing?

Welcome to Dynamics 365 Marketing! D365 Marketing is a comprehensive marketing solution that has the capability to easily handle all marketing efforts across an organization. The Dynamics 365 Marketing app works seamlessly with Dynamics 365 Sales, Dynamics 365 Customer Insights, Microsoft Teams, and other products and allows you to make faster and better decisions using the power of data and AI.

The below Dynamics 365 Marketing features shows the capabilities within the CRM. However, the system can be tailored to match your individual business requirements.

Multi-Channel Campaigns

Run targeted, multi-channel campaigns across different channels that help you generate more sales-ready leads

Manage Events

Manage events across creation, promotion, attendee registration, hosting, analytics, lead generation, and more

Personalized Content

Create rich, personalized content that leverages data from your CRM, to nurture leads effectively and convert customers

Leverage Artificial Intelligence (AI)

D365 Marketing provides several artificial intelligence (AI) features, which can help you better understand your audience and create improved experiences

Build Emails & Landing Pages

Build creative landing pages and send personalized emails, using drag & drop functionality, that support your company’s marketing efforts

Marketing Dashboards

Use real-time KPIs and dashboards to track business goals, customer journey performance and content effectiveness

Dynamics 365 Marketing Demo

Dynamics 365 Marketing Benefits

Below are some of the benefits, read more about them here.

Improved marketing effectiveness

Increased customer engagement

Seamless collaboration across departments

Simplify customer journey management

Less time spent on administrative benefits

Solution tailored to your specific needs

Compliance with GDPR made easy

Boost customer loyalty and brand awareness

  • Engage customers in real time

    Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.

  • Win customers and earn loyalty faster

    Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.

  • Personalize customer experiences with AI

    Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

  • Build customer trust with a unified, adaptable platform

    Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.

Capabilities that make a difference

Transform your business with real-time customer journeys across the entire customer lifecycle.

    • Real-time customer-led journeys
    • B2C and B2B marketing
    • Physical and digital channels

    • Dynamic, easy-to-use content editor
    • B2C and B2B marketing
    • Physical and digital channels

    • Natural-language segments and journeys
    • Easily defined journey triggers
    • Engaging events with Microsoft Teams


Dynamics 365 FAQs

1. How does NaviWorld implement D365 Marketing?

At NaviWorld we have developed our implementation methodology to be the perfect pairing to the technology we offer. Our approach follows several stages, each of which is designed to ensure the successful delivery of your Dynamics 365 solution.

Learn more about our implementation methodology.

2. Can our system be altered once it has been deployed?

We understand that over time, your business will grow and change, and your needs may shift; the beauty of a bespoke solution is that it can be tailored even after implementation.

3. Does Microsoft Dynamics 365 Marketing integrate with other applications?

As part of the Microsoft eco-system, D365 Marketing easily integrates with other applications such as Microsoft Dynamics 365 Customer Voice, Microsoft Dynamics 365 Sales, Outlook, Teams and more.

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    About NaviWorld

    NaviWorld Australia is a leading provider of end-to-end integrated and flexible business management solutions for mid-sized companies in Australia and the surrounding region. With offerings tailored to various industries, from Distribution to Retail, Services to Manufacturing, NaviWorld brings a portfolio of globally successful, fully integrated technology-driven business solutions to our valued customers.

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