Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.
Personalize service
Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.
Empower teams
Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.
Unify technology
Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.
Explore Dynamics 365 customer service capabilities
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Personalize service with 360-degree customer views
Deliver value at every touchpoint and personalize every interaction
Interact with customers on their preferred channel
Create a single, consistent service experience through a threaded view of the customer experience.
Quickly offer the most relevant knowledge articles to deliver more accurate results.
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Empower your teams to improve productivity
Optimize agent performance and improve customer engagement by analyzing operations and agent interactions
Empower agents to be more productive and avoid escalations.
Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts.
Intelligently route cases by topic or channel to the best-fit agent.
Learn from your customers based on their feedback submitted through surveys.
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Unify technology to get more from your data
Build a single source of truth and make better business decisions
Use the Common Data Model to do more with your data. Ensure customer service agents are referencing the same customer data as other departments in your company, across all business processes and apps.
Reveal insights from your data with AI when you compile all your data in a single and secure location. Realize its full potential by combining Customer Service with industry-leading AI apps—including Dynamics 365 Virtual Agent for Customer Service, Customer Insights, and Customer Service Insights.