Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalized experiences.

Personalize service

Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.

Empower teams

Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.

Unify technology

Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.

Explore Dynamics 365 customer service capabilities

  • Personalize service with 360-degree customer views

    Deliver value at every touchpoint and personalize every interaction

    Interact with customers on their preferred channel

    Create a single, consistent service experience through a threaded view of the customer experience.

    Quickly offer the most relevant knowledge articles to deliver more accurate results. 

  • Empower your teams to improve productivity

    Optimize agent performance and improve customer engagement by analyzing operations and agent interactions

    Empower agents to be more productive and avoid escalations.

    Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts.

    Intelligently route cases by topic or channel to the best-fit agent.

    Learn from your customers based on their feedback submitted through surveys. 

  • Unify technology to get more from your data

    Build a single source of truth and make better business decisions

    Use the Common Data Model to do more with your data. Ensure customer service agents are referencing the same customer data as other departments in your company, across all business processes and apps.

    Reveal insights from your data with AI when you compile all your data in a single and secure location. Realize its full potential by combining Customer Service with industry-leading AI apps—including Dynamics 365 Virtual Agent for Customer Service, Customer Insights, and Customer Service Insights.

Deliver even better customer service with Dynamics 365 integrated solutions

Dynamics 365 Virtual Agent for Customer Service

Easily create intelligent, adaptable bots that quickly guide customers to solutions and provide quality service.

Dynamics 365 Customer Service Insights

Use AI-driven insights to make better decisions and proactively improve customer satisfaction.

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    About NaviWorld

    NaviWorld Australia is a leading provider of end-to-end integrated and flexible business management solutions for mid-sized companies in Australia and the surrounding region. With offerings tailored to various industries, from Distribution to Retail, Services to Manufacturing, NaviWorld brings a portfolio of globally successful, fully integrated technology-driven business solutions to our valued customers.

    Contact Us


    • West Podium, Level M2/525 Collins St, Melbourne VIC 3000, Australia
    • ABN: 45 657 530 455
    • Hotline: +61 412 108 888


    • Hanoi Office: 11th Floor, 41 Hai Ba Trung Street, Hoan Kiem District, HN
    • HCMC Office: 13P Floor, 2BIS Nguyen Thi Minh Khai St., Dist. 1, HCM City
    • https://naviworld.com.vn/

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