Build brand loyalty with omni-channel experiences
Gain customers for life by engaging shoppers with personalized service, both in stores and online.
Simplify retail operations
Increase collaboration and get the insights you need to improve the way you manage staffing, inventory, and fulfillment.
Strategically plan and merchandise
Increase your sales and profitability by ensuring that the right products appear in the right stores at the right time—and at the right price.
Optimize your supply chain
Keep up with consumer demands worldwide and reduce operating costs with a data-driven supply chain.
Explore Dynamics 365 Commerce capabilities
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Everything to build and run digital commerce
Streamline your business with an end-to-end commerce solution that scales to your needs across traditional and emerging channels. Built-in web authoring and development tools enable you to create engaging and intelligent digital storefronts, while a connected marketing and commerce platform enables seamless management of content, assets, promotions, inventory, and pricing across channels.
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Build loyalty and exceed customer expectations
Use clienteling tools to gain a comprehensive view of your customer and respond to their needs at every level of engagement, based on customer profile, history, and preferences that flow across physical and digital channels. Empower your employees to foster lasting relationships through intelligent recommendations, insights, and loyalty programs.
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Flexible and intelligent omni-channel experience
Deliver frictionless and consistent yet unique engagement across online and offline channels—allowing customers to purchase when, how, and where they want, on any device—while providing choice around modern payment methods and product collection or delivery.
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Streamline operations using cloud intelligence
Drive personalized, friction-free commerce experiences and integrated, optimized back-office operations through ingrained and pervasive cloud intelligence technology. Use advanced merchandising, inventory management, and pricing and promotion to innovate; adapt to changing business needs; and improve quality of service and customer satisfaction.
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Scalable, reliable, secure, and compliant
Meet your business needs using flexible deployment options along with a configurable and extensible platform that adheres to global compliance and security standards. Seamlessly switch between online and offline point-of-sale processing for network tolerant operations —while providing highly scalable, performant, and flexible phased rollout options delivered through our unique commerce cloud scale unit.