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Microsoft Dynamics 365 là gì? Tổng hợp những điều cần biết

What is Microsoft Dynamics 365?
Microsoft Dynamics 365 Overview 

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve, and transform. These applications unify CRM and ERP capabilities into applications that work seamlessly together across Sales, Customer Service, Financials, Field Service, Project Service Automation and Marketing. Start with what you need and simply add applications as your business grows.

Keep your business growing with Microsoft Dynamics 365

Microsoft Dynamics 365 will provide you with the tools you need to grow, evolve and transform every part of your business like never before. Equipped with specific business applications for specific business functions, your organization will have all it needs to better meet the changing market, and the needs of your customers.

Thúc đẩy tăng trưởng với bộ công cụ toàn diện của Dynamics 365

1. Microsoft Dynamics 365 for Sales

Dynamics 365 for Sales offers you unparalleled sales functionality, allowing you and your sales team to use digital intelligence and insight to build and nurture relationships, to sell more by focusing on the right opportunities and to close deals faster by working more efficiently.
With Dynamics 365 for Sales your staff can work more collaboratively by sharing meeting notes, events and custom sales documents created with real-time co-authoring.
What’s more, not only do you get to work on the go with anytime, anywhere access, but with easy-to-use dashboards you can easily set goals and monitor results.

2. Microsoft Dynamics 365 for Customer Service

Dynamics 365 for Customer Service unifies the way your customers experience your business – whether this is through self-service, peer-to-peer service or assisted service.
With Dynamics 365 for Customer Service you can empower your customer service agents and make their jobs easier by ensuring they have all the information at hand to make smart decisions and provide a great experience to your customers.
Plus, with built-in analytics and intelligence, your staff can easily identify trends and anticipate opportunities.

3. Microsoft Dynamics 365 for Financials

Dynamics 365 for Financials is a comprehensive ERP solution designed to help SMEs manage their day-to-day operations.
Dynamics 365 for Financials lets you connect people and processes like never before. It makes ordering, selling, invoicing and reporting easier and faster, and helps boost efficiency through automated tasks and workflows – all from within familiar Office tools like Outlook, Word and Excel.
Get a complete picture of your business and make better decisions with built-in intelligence when and where you need it.
With your business running in the cloud, it’s easy to change and adapt at your own pace without involving IT. Start with what you need, quickly and easily, then be ready for growth.

4. Microsoft Dynamics 365 cho Field Service

Microsoft Dynamics 365 for Field Service is a complete end-to end solution designed to manage every aspect of your field service operation.
With optimised scheduling and resource allocation, inventory visibility across all locations (including warehouses, depots and trucks) and the ability to fully manage all service agreements across all locations and customers, you’ll have all the tools you need to improve your field service capabilities and maximise customer satisfaction.
And, with real-time and offline information available on the customer, case, and even resolution instructions, you can be sure that your technicians are solving problems more efficiently, which in turn, keeps your customers happy.

5. Microsoft Dynamics 365 for Project Service Automation

Microsoft Dynamics 365 for Project Service Automation provides project-based businesses with a single system of customer engagement for sales, resourcing, delivery and billing. From creating and planning projects to scheduling resources directly into a project plan – your staff will have all the tools they need to enhance your company’s project management capabilities.
With Microsoft Dynamics 365 for Project Service Automation your sales and delivery teams can seamlessly transition projects through each phase – from the initial prospect inquiry, to the closed sale, to project kick-off, through to project completion.
Plus, with all teams having an insight into each client and each project, you can ensure that you’re delivering projects on time and on budget, whilst also creating profitable relationships.

6. Microsoft Dynamics 365 for Marketing

With Dynamics 365 for Marketing you get a complete, unified view of your customers across sales and marketing, providing you with a new understanding of their journey and engagement with your brand.
With this level of insight, your staff can take a more proactive approach to sales and marketing by anticipating your customers’ needs and wants, and then devising personalised campaigns across all touchpoints to meet their demands.
Plus, with advanced marketing functionality, your marketers can easily create emails, web forms, surveys and nurture campaigns, along with automated campaigns with a variety of
triggers, timers and actions

Benefits of Microsoft Dynamics 365

Lợi ích của Microsoft Dynamics 365

Increase Productivity

As Office 365 integrates with Dynamics 365, you can unlock the functionality of your Microsoft suite to reach new levels of efficiencies and to make your teams even more productive.

Be in the know

Power BI connects to any Dynamics 365 application providing you with a 365-degree view of your business and turning data and insight into simplified reports and dashboards..


Turn repetitive tasks into multistep workflows, create automated workflows between your favourite applications with easy drag and drop functionality.


Transform your business by creating custom business apps with Microsoft Power Apps. Connect data from the cloud and make your own app-no coding required.

Benefits of Microsoft Dynamics 365 on cloud

Lợi ích của giải pháp kinh doanh trên nền tảng điện toán đám mây

Gain Insights

Harness the power of your data to improve processes, spot trends faster, and outperform your competitors.

Improve Productivity

Go beyond stand-alone business applications with connected solutions that drive business process automation and employee productivity.

Save Money

Manage your business without the burden and cost of installing, updating, and maintaining software and managing hardware.

Reduce IT Dependencies

With software and applications running in the cloud, non-technical folks can better serve customers, manage financial data, and stay connected without having to wait on IT for answers.

Key takeaways

Microsoft Dynamics 365 brings together business applications, data, documents, and devices—with one unified user experience that provides greater control over your finances and operations, while delivering the insight you need to build and maintain customer relationships.
Dynamics 365 boosts your productivity, improves customer insights, frees you to work anywhere, anytime, across your devices, and positions your business for growth.
Gain even more benefits when your solution is deployed on Microsoft Azure, including more flexibility, lower total cost of ownership, security-enhanced anywhere access, and enterprise-grade infrastructure and support.


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