What is Dynamics 365 Customer Service?
Welcome to Dynamics 365 Customer Service! We are delighted to offer you a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers.
Microsoft Dynamics 365 Customer Service allows businesses to manage their customer service activities from one application, deliver faster and more personalized support, quickly resolve issues, exceed client expectations, and more. Ultimately, ensuring customers get the right support, from the right person is key. We believe that knowing your customers enables you to personalize each experience and optimizes your agent’s productivity so you can earn customers for life.
The below Dynamics 365 Marketing features shows the capabilities within the CRM. However, the system can be tailored to match your individual business requirements.
Omnichannel Capabilities
Knowledge Base
Ensure your team have everything they need to provide consistent service and quickly resolve issues, from one centralised application
Case Management
Streamline communication and case management by creating queues and scheduling meetings to help you organise, prioritise, and monitor your work tasks
Customer Service Hub
Simplified, easy-to-use interface optimised to ease your day-to-day case and knowledge management activities
Entitlements & SLAs
Track support usage and ensure that service commitments are being met in a timely manner
Intelligent Routing
A combination of AI models and rules provides functionality that assigns incoming service request to the best-suited agents